Stories by Sarah K. White

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.

Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.

Companies rely on a wide range of technology for day-to-day business. A strong ITAM strategy will help you oversee and optimize the full lifecycle of each individual piece.

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

Lean and Six Sigma are the perfect pair when it comes to improving customer value by reducing waste, boosting productivity and reducing defects and variations in products and services.

Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership.

If you want to demonstrate your knowledge, abilities and skills for IT auditing, the CISA certification from the ISACA is a great place to start.

From ERP and compliance to data visualization, these 10 IT skills grew the most in market value over the past year, according to data from Foote Partners.

Business analysts blend data skills and business acumen to the benefit of analytics-driven organizations. Here are seven noteworthy certs to help you get ahead as a business analyst.

If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead.

An agile coach helps organisations implement the agile methodology by developing agile teams and facilitating the organisational culture change necessary for sustained agile success.

To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business’ goals.

Robots and AI won’t displace job categories whole cloth, but may help make jobs easier in the future, as more tasks are automated for improved productivity or safety.

IT management requires both technical skills and the ability to manage teams, projects and processes. These 10 certifications will help you showcase your IT management skills and abilities.